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Loser Experience: How to Deal With a Customer Experience Gone Wrong

If we’re paying customers, does that mean we’re entitled to a perfect customer experience? It would seem so. Think about this: one of the most difficult emotions to experience is loss. This applies to parting with our valuable resources. We only want to part with those resources if we receive a reasonable gain in return,

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Worst Day Ever? Here are 4 Tips for a Quick Win.

Everything went wrong today* – one thing after another after another after another. It got to the point where I fantasized of having a camera crew with me to document the craziness. I caught myself dreaming of receiving some award or medal for this convergence of trivial struggles. And yeah, that’s a fantasy. My situation

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Best-Buy Customer Service Reps

Personal Leadership 101: Respect the Concept of Culture

Jerusalem, where I live, is an international city. I have lasting relationships with people who do not live here, but rather come here regularly. It is often the case that I see these people more than I do my old friends and neighbors who live in-country. After being in such regular contact with people from

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Turning Your Life Into Useful Content: An Act of Personal Leadership

In my process of learning from other professionals online, I discovered a helpful blogger named Chris Lema. He is an expert in all things WordPress (and a fellow Rainmaker user as well). What drew me to Chris Lema’s writing is the fact that he doesn’t focus on the what of WordPress development – but on

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UX and Behavioral Economics: UX Has Been Around Since There Have Been Us and Xs

User experience is important, it gets talked about a lot. And today, more than ever, you are using technology – software – as an integral part of your daily life. User experience, or UX, refers to what it feels like when you use any kind of software. But it would be a mistake to limit

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